FAQ’s

When your order is ready to collect, usually within 2-3 days for Standard orders, we’ll send you an email and a text message. Check the store finder for opening times.

We’ll hold onto your order for 14 days. If you haven’t collected it within the timeframe, we’ll return the items and refund your money. This will be confirmed via email.

Just bring a copy of your order confirmation.

We’re sorry to hear that you want to cancel. Please ‘Get in Touch’ and we will check to see if we are able to cancel your order

For online purchases, all goods must be returned within 28 days from receiving your items to qualify for a refund. The refund will be issued to your original payment method. Please keep in mind that exchanges are available, but you are able to return your unwanted items to store for free, or by post (unfortunately, we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items).

Yes, we’re happy to help. For more information, please refer to our ‘Returns’ policy to see if your item(s) are applicable.

You can also return your items by post, but unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items.

Please note that certain items cannot be exchanged or refunded.

Returns may be sent to the following address. To track the delivery of your returned parcel back to our warehouse, we recommend to use the tracking number stated on original return shipment slip.

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.The invoice is sent to you at the email address provided.

All orders are shipped from our warehouse in the UK